| Top-Level Service Management & Delivery |
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| F | Administration
Manager [AM] |
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| – | Controls
Customer’s Modification & |
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| Management
of Information |
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| – | To
Maximize Benefit of Positive Feature |
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| Interactions, |
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| – | To
Minimize Negative Interactions |
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| F | Feature
Manager [FM] |
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| – | Controls
& Manages Real-Time Execution of |
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| the
Customer’s Services |
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| – | As
Configured by the Customer’s AM |
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