FComprehensive Declarative
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–AIN System Features &
Capabilities
–Their Applicability [Heuristics] to
Various Categories of Customer Problems
–Example:
Active Alerting -- Providable by
Distinctive Ringing, Paging, Character Generator [TV]
Passive Alerting -- Providable by Email,
Voicemail, Distinctive Dial Tone
Caller Identification -- Providable by
ANI, PIN, VoicePrint, Retina Scan